Privacy Policy

1. Introduction

JKJ Solartech and Security (Pty) Ltd ("we", "us", "our" or "the Company") is committed to protecting the privacy and personal information of our clients, website visitors and business partners. This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website (jkjsolatech.co.za), contact us, or engage our services.

This policy is aligned with the Protection of Personal Information Act 4 of 2013 (POPIA), South Africa's data protection legislation, as well as international best practices for data privacy.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Full name and contact details (email address, phone number)
• Physical address and postal address
• Company name, job title and business registration details
• Project requirements and specifications you share with us
• Payment and billing information
• Any other information you voluntarily provide through our contact forms, email or phone

2.2 Information Collected Automatically

• IP address and browser type
• Pages visited on our website and time spent on each page
• Referring website or search engine
• Device type and operating system
• Location data (city/region level only)

3. How We Use Your Information

We use your personal information for the following purposes:

• Service delivery: To provide quotes, schedule appointments, perform installations and deliver the services you have requested.
• Communication: To respond to your enquiries, send project updates and share important service-related information.
• Marketing: To send you information about our services, promotions and company news, only if you have opted in to receive such communications. You may opt out at any time.
• Billing and administration: To process payments, issue invoices and maintain financial records.
• Legal compliance: To comply with South African tax laws, SARS requirements and other regulatory obligations.
• Website improvement: To analyse website usage patterns and improve our online experience.
• Security: To protect our business, website and customers from fraud and unauthorised access.

4. Legal Basis for Processing

In accordance with POPIA, we process your personal information based on one or more of the following lawful grounds:

• Consent: You have given us explicit consent to process your information for a specific purpose (e.g., completing a contact form).
• Contractual necessity: Processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract (e.g., providing a quote).
• Legal obligation: Processing is required to comply with South African law (e.g., tax records).
• Legitimate interest: Processing is necessary for our legitimate business interests, provided these do not override your fundamental rights.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic website functionality (e.g., session management). These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). This data is anonymised and aggregated.
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance. These are only set if you consent to them.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Third-Party Sharing

We do not sell, rent or trade your personal information to third parties. We may share your information with the following categories of recipients only:

• Service providers: Trusted third-party vendors who assist us in operating our business (e.g., website hosting, email services, payment processors). These providers are contractually obligated to protect your data.
• Legal authorities: When required by law, court order or regulatory request.
• Business transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred to the new entity.

All third-party service providers operating on our behalf are required to comply with POPIA and maintain appropriate data protection measures.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include:

• SSL/TLS encryption for data transmitted through our website
• Secure server environments with access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection responsibilities

While we take every reasonable precaution, no method of transmission or storage is 100% secure. If you become aware of any security vulnerability, please contact us immediately.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by South African law. Specifically:

• Client records: Retained for 5 years after the last service engagement, as required by the Companies Act and tax legislation.
• Marketing preferences: Retained until you withdraw consent.
• Website analytics: Aggregated and anonymised after 26 months.
• Enquiry records: Retained for 12 months if no business relationship is established.

When information is no longer required, it is securely deleted or anonymised.

9. Your Rights Under POPIA

As a data subject under South Africa's Protection of Personal Information Act, you have the following rights:

• Right to access: You may request confirmation of what personal information we hold about you and request a copy of that information.
• Right to correction: You may request that we correct or update any inaccurate or incomplete personal information.
• Right to deletion: You may request that we delete your personal information, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal information for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.
• Right to complain: You may lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided below.

10. Children's Privacy

Our services are directed at businesses and adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The latest version will always be available on this page with the updated date. We encourage you to review this policy periodically.

Material changes will be communicated through our website or via email where appropriate.

12. Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact our Information Officer:

• Company: JKJ Solartech and Security (Pty) Ltd
• Information Officer: The Director
• Email: info@jkjsolatech.co.za
• Phone: 084 017 8527
• Address: 339 Highlands Road, Kensington, Johannesburg, Gauteng, South Africa

You may also contact the Information Regulator of South Africa for matters related to POPIA compliance:

• Website: inforegulator.org.za
• Email: complaints.IR@justice.gov.za